FAQ’s

What is Monk Fruit?

Monk fruit is a melon native to Southeast Asia that has natural sweetness, but doesn’t contain any of the calories or carbs that sugar does. Monk fruit was originally cultivated by monks in China hundreds of years ago.

It grows on a vine (ours is hand picked) and is high in antioxidants. The monk fruit we use is GMO-free, too. 

The process is simple: crush the monk fruit to release its juice, infuse it in hot water and filter it to create a clear, sweet juice. 

What are the net carbs?
Swoon Syrup has zero net carbs. Swoon Mixers each have 1 net carb. Swoon Lemonade has 2 net carbs.
Are Swoon products Kosher?
Yes, Swoon Mixers and Syrup are Kosher certified. Swoon Lemonade is Kosher and in the process of being certified.
Are Swoon products Gluten-Free?
Yes, Swoon products are all 100% Gluten-Free.
Are Swoon products Vegan?
Yes, Swoon products are vegan!
Is Swoon Keto friendly?
Yes, Swoon is keto-friendly! All products have zero sugar and below 2g carbs.
Are Swoon products Dairy Free?

Yes, all Swoon products are completely dairy free.

Are Swoon products natural?

Yes! With so many artificial sweeteners out there, we wanted to make sure that we could keep life sweet without sugar and without anything artificial. 

Are Swoon products safe for Diabetics?

Absolutely! Swoon syrup has zero glycemic impact. In fact, our co-founder Jen is a Type 1 Diabetic and she created Swoon in order to enjoy the sweetness in life without making any sacrifices.

Does Swoon have Preservatives?
Swoon does not have any artificial preservatives. We do use Lactic Acid to keep Swoon fresh. Lactic Acid is natural and you can find it in a lot of other everyday foods, like yogurt.
Does Swoon have an aftertaste?

No! Everyone’s taste buds are a little bit different, so we sampled a lot of bartenders, baristas, bakers and more to make sure that Swoon doesn’t have an aftertaste.

Do Swoon products contain sugar alcohols?

No, Swoon syrup is the only monk fruit simple syrup with zero sugar alcohols. Sugar alcohols are not well absorbed or metabolized by our bodies, which is why they can cause stomach pain. Our Mixers and Lemonade don't contain any sugar alcohols either!

How many flavors of lemonade are there?
We’ve got three flavors. Classic (it’s more tart), Pink (for those with a sweet tooth), and Half and Half (if you’re looking for a hint of black tea).
Is there alcohol in the lemonade?
Nope! Our lemonade is alcohol-free and completely kid friendly. In fact, kids love it.
What is the lemonade sweetened with?
Our lemonade is sweetened with Swoon simple syrup. What else?!
Do Swoon products need to be refrigerated?
Yes, after they're opened! We don’t use any artificial preservatives so in order to keep your Swoon products fresh, you should refrigerate the bottles after they're opened. We recommend enjoying them within four weeks of opening.
How long are Swoon products good for?

There is a “best-by” date on every unit. If it’s open, refrigerate and enjoy within three weeks!

How much do I use?

For coffee & tea, one teaspoon is the same sweetness as one sugar packet.

For cocktails, juices, lemonades and more, you can replace simple syrup 1:1.

Or, just use one of our recipes.

Can I cook and bake with it?

Yes! Although it doesn't swap one-to-one with table sugar in cooking and baking, so you might have to adapt your recipe.

If you need advice, text us at 646-760-8382. 

Is it a liquid?
Yes, and that's one of the best things about it! It seamlessly integrates into any drink, hot or cold to maintain the right sweetness from the first sip to the last.
Can I use it in cold drinks?
Yes. Swirl Swoon into any hot or cold drink and its silky sweetness will integrate seamlessly. Say goodbye to clumps of sugar at the bottom of your iced coffee!
What is your return policy?

Given that it is a food product, we are unable to accept returns.

Can I order wholesale for my bar, restaurant or coffee shop?

Yes, we love to partner with bars, restaurants and coffee shops. Please email us at orders@tasteswoon.com and we’ll get you all of the information you need.

Where do you ship?

Shipping is free to the contiguous 48 states! We can ship to Hawaii, Alaska and Canada, but we have to charge a little bit extra.

Where can I buy Swoon products?
Your best bet is right here, on our website!
Where is my order?

When your order ships, you’ll receive a confirmation email with your tracking number. You can use that number to keep an eye on the status of your order. If for some reason it doesn’t look like your order is on its way, send an email to support@tasteswoon.com and we’ll help you out!

I got the wrong order, what should I do?

Please send an email to support@tasteswoon.com with your order number, the email that you ordered from, and a brief explanation of the situation. We’ll take care of things from there!

My order was damaged, what should I do?
We’re sorry to hear this! We’ll get that taken care of. Send a picture of the damaged product to support@tasteswoon.com and include your order number and the email that you ordered from.
How do subscriptions work?

It's three easy steps:

1. Choose the product and quantity you want to receive
2. Choose how often you want to be restocked
3. Live the sweet life

If you're afraid of commitment, don't worry, you can cancel at any time.

Can I pause or cancel my subscription?
Of course. Just log in to your account using the link in the upper right corner. If that's not working, send us a note and we'll take care of it.
How do I update my subscription?
Change your billing information, shipping address, and add or change products by logging into your account. Or, send us a note and we'll take care of it.
How many cans of lemonade come in an order?
12 cans come in each order! You can order them all in the same flavor or you can order a variety pack and get 4 of each flavor.
What is Route?
We’ve partnered with Route—a package protection and tracking solution—to give our customers the best possible delivery experience.
What is Route+?

Route+ is premium package protection for your online orders. When you add Route+ at checkout (it only costs 98 cents!), you can easily file claims for lost, stolen or damaged packages in the unfortunate case that they arise.

Can I track my package using Route without purchasing Route+?
Yes! The Route App allows you to visually track all of your online orders in one place. No need to dig through your email for tracking numbers, dynamic maps and real-time shipping updates keep you in the loop throughout every part of your delivery.
How do I use Route if my order never arrives or was stolen?

To protect your order against loss or theft, add Route+ package protection at checkout. 

When you add Route+, you can easily file claims for lost, stolen or damaged packages in the unfortunate case that they arise. When you file a claim, it will be reviewed for approval for a reorder or refund within 24 hours.

How long do I have to file a claim with Route?
Claims for packages marked "delivered" yet not received and where there is no evidence of “porch piracy” must be made 5 days after “delivery date” but no longer than 15 days to ensure it was not mis-delivered or easily found around the premises." Claims for packages presumed to be lost (where the status is not "delivered") must be filed after 7 days (20 days for international) and within 30 days from the last checkpoint.

Contact us

Email us 24/7
support@tasteswoon.com

 

Text us 9-5pm ET, M-F

646-760-8382

TRACK YOUR ORDER

Enter your 16 digit tracking number.