FAQ’s
Monk fruit is a melon native to Southeast Asia that has natural sweetness, but doesn’t contain any of the calories or carbs that sugar does. Monk fruit was originally cultivated by monks in China hundreds of years ago.
It grows on a vine (ours is hand picked) and is high in antioxidants. The monk fruit we use is GMO-free, too.
The process is simple: crush the monk fruit to release its juice, infuse it in hot water and filter it to create a clear, sweet juice.
Yes, all Swoon products are completely dairy free.
Yes! With so many artificial sweeteners out there, we wanted to make sure that we could keep life sweet without sugar and without anything artificial.
Absolutely! Swoon syrup has zero glycemic impact. In fact, our co-founder Jen is a Type 1 Diabetic and she created Swoon in order to enjoy the sweetness in life without making any sacrifices.
No! Everyone’s taste buds are a little bit different, so we sampled a lot of bartenders, baristas, bakers and more to make sure that Swoon doesn’t have an aftertaste.
No, Swoon syrup is the only monk fruit simple syrup with zero sugar alcohols. Sugar alcohols are not well absorbed or metabolized by our bodies, which is why they can cause stomach pain. Our Mixers and Lemonade don't contain any sugar alcohols either!
There is a “best-by” date on every unit. If it’s open, refrigerate and enjoy within three weeks!
For coffee & tea, one teaspoon is the same sweetness as one sugar packet.
For cocktails, juices, lemonades and more, you can replace simple syrup 1:1.
Or, just use one of our recipes.
Yes! Although it doesn't swap one-to-one with table sugar in cooking and baking, so you might have to adapt your recipe.
If you need advice, text us at 646-760-8382.
Given that it is a food product, we are unable to accept returns.
Yes, we love to partner with bars, restaurants and coffee shops. Please email us at orders@tasteswoon.com and we’ll get you all of the information you need.
Shipping is free to the contiguous 48 states! We can ship to Hawaii, Alaska and Canada, but we have to charge a little bit extra.
When your order ships, you’ll receive a confirmation email with your tracking number. You can use that number to keep an eye on the status of your order. If for some reason it doesn’t look like your order is on its way, send an email to support@tasteswoon.com and we’ll help you out!
Please send an email to support@tasteswoon.com with your order number, the email that you ordered from, and a brief explanation of the situation. We’ll take care of things from there!
It's three easy steps:
1. Choose the product and quantity you want to receive
2. Choose how often you want to be restocked
3. Live the sweet life
If you're afraid of commitment, don't worry, you can cancel at any time.
Route+ is premium package protection for your online orders. When you add Route+ at checkout (it only costs 98 cents!), you can easily file claims for lost, stolen or damaged packages in the unfortunate case that they arise.
To protect your order against loss or theft, add Route+ package protection at checkout.
When you add Route+, you can easily file claims for lost, stolen or damaged packages in the unfortunate case that they arise. When you file a claim, it will be reviewed for approval for a reorder or refund within 24 hours.
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