How long do I have to file a claim with Route? Claims for packages marked "delivered" yet not received and where there is no evidence of “porch piracy” must be made 5 days after “delivery date” but no longer than 15...
How do I use Route if my order never arrives or was stolen? To protect your order against loss or theft, add Route+ package protection at checkout. When you add Route+, you can easily file claims for lost, stolen or damaged packages in...
Can I track my package using Route without purchasing Route+? Yes! The Route App allows you to visually track all of your online orders in one place. No need to dig through your email for tracking numbers, dynamic maps and...
What is Route+? Route+ is premium package protection for your online orders. When you add Route+ at checkout (it only costs 98 cents!), you can easily file claims for lost, stolen or damaged...
What is Route? We’ve partnered with Route—a package protection and tracking solution—to give our customers the best possible delivery experience.
